Items that are not damaged can be returned within 14 days of the receipt date. After providing your IBAN account number, the purchase amount will be refunded within 14 days of receiving the returned item.

The costs of the return shipment are at the buyer’s expense. Return shipments are at the buyer’s risk. This means that Candle-Cover is not liable for damaged or lost returned items. Therefore, always ask for a tracking code at the post office and keep it safe.

The following procedure applies to returning products:

1. You submit a request within your account at ‘Candle-Cover’ and fill out the contact form with the details relevant to us for processing the return request;
2. You will receive a written confirmation of your request from ‘Candle-Cover’ via email;
3. You must include the return slip or the information mentioned on it with the product in the packaging, or clearly state this information on the packaging;
4. Upon receipt, we will replace the product or refund the (partial) amount of the order in accordance with our Terms and Conditions;
5. You are responsible for the return costs and shipping, unless otherwise agreed.
6. Packages without a return slip or the necessary information cannot be processed and will unfortunately be refused; these terms and conditions apply to all our deliveries.

SEND RETURN

The return address is:

Candle-Cover
p/a Hoefblad 40
5527 KV HAPERT
THE NETHERLANDS

Conditions
– You return the item within the 14-day cooling-off period. The period starts the day after you receive your item.
– The item is, if reasonably possible, in its original packaging.
– We would like to ask you to include the invoice (or a copy of that invoice) in the packaging, if possible.
– For quick and correct processing, it is important that you first report the return via email: info@candle-cover.nl or the contact form on this website